Frequently Asked Questions

ElderMate is a distributed family care task-closure system. It helps adult children monitor aging parents’ health vitals, set medication reminders, coordinate care tasks with siblings, and stay connected—without requiring parents to learn new technology.

Unlike chat groups where info gets buried, ElderMate uses a deterministic task-closure logic. Every health alert creates a trackable task that stays “Pending” until a family member confirms action. It ensures care is actually delivered.

Yes! ElderMate is built for family collaboration. You can invite your siblings or professional caregivers to the same family group. Everyone sees the same real-time status, reducing redundant calls and caregiver burnout.

No. The parent app is designed with 0 learning curve: 60px+ ultra-large fonts, automatic voice playback, and an intentional horizontal swipe for emergency SOS.

For the full experience (voice reminders, SOS button), the elder needs a smartphone or tablet. If they wear an Apple Watch or WearOS device, children can monitor their health data via the synced cloud dashboard.

ElderMate automatically syncs data from Apple Health and Google Fit / Health Connect, including heart rate, blood pressure, blood glucose, blood oxygen, steps, and sleep.

No. ElderMate is a family mutual aid coordinator. Its primary goal is to immediately alert your family members and coordinate care. In a life-threatening situation, always contact official emergency services first.

No. ElderMate is a wellness and family coordination software. It does not provide medical diagnosis or treatment. Always consult a licensed healthcare professional for medical concerns.

ElderMate for Android is officially available for download on the Google Play Store. The iOS version is currently completing Apple App Store review.

Once you create your account in the Caregiver Dashboard, tap 'Add Family Member' to generate a secure invite code or link to send via messaging apps or SMS.

Vitals are synchronized near real-time whenever new sensor data is written to Apple Health or Google Fit, with an automated 24-hour disconnect watchdog.

Free: Basic manual data sync and 1 family member. Premium: Automated background sync (Apple Health/Google Fit), unlimited elder and caregiver invitations, task delegation, voice messaging, and PDF clinical reports.

We offer flexible monthly and annual family subscriptions. One subscription covers the entire family circle with unlimited caregivers.

Yes. All data is protected with bank-grade AES-256 encryption in transit and at rest. We adhere strictly to HIPAA and GDPR data privacy standards and never sell personal health data to third parties.

You retain 100% data ownership. You can export your full health logs in open formats at any time or permanently delete your account and associated records.

No. ElderMate works with the devices your family already owns by connecting to Apple Health and Google Fit (Apple Watch, Wear OS watches, Bluetooth blood pressure cuffs, etc.).

Yes. ElderMate is fully compatible with Android smartphones and tablets running Android 8.0 and above.

Yes. When an elder slides the SOS slider, all linked family members and caregivers receive high-priority push alerts simultaneously.

Any caregiver in the group can claim or assign specific care tasks (such as medication refills or doctor appointments). Completed tasks are timestamped and logged for the whole family to see.

ElderMate currently supports English and Simplified Chinese, with additional language packs in active development.

You can reach out to our dedicated support team via info@pardpro.ca or submit a message through our online Support page.

ElderMate is engineered by PARDPRO TECHNOLOGIES LTD., a technology company established in 2017 (originally incorporated as PARD BUSINESS MANAGEMENT & CONSULTING LIMITED) based in British Columbia, Canada.