Frequently Asked Questions

ElderMate is a family health coordination app. It helps adult children monitor aging parents’ health data, set medication reminders, coordinate care tasks with siblings, and stay connected—without requiring parents to learn new technology.

Unlike chat groups where info gets lost, ElderMate uses a patent-pending task-closure logic. Every health alert creates a trackable task that stays “Pending” until a family member confirms action. It’s not just talking; it’s ensuring the care is actually delivered.

Yes! ElderMate is built for collaboration. You can invite your siblings or professional caregivers to the same family group. Everyone sees the same real-time status, reducing redundant calls and “caregiver burnout.”

No. The parent app is designed to be as simple as possible: large buttons, automatic voice playback, and only the most essential information. Most parents can start using it without any training.

For the full experience (voice reminders, SOS button), the elder needs a smartphone or tablet. However, if they only wear a cellular-connected wearable (like Apple Watch), children can still monitor their health data via ElderMate.

ElderMate automatically syncs data from Apple Health and Google Fit, including heart rate, blood pressure, blood glucose, steps, and sleep. You can also manually enter readings.

No. ElderMate is a wellness and family coordination tool. It does not provide medical advice, diagnosis, or treatment. Always consult a physician for medical concerns. ElderMate relies on third-party data; we cannot guarantee the accuracy of sensors from other manufacturers.

After the campaign ends and ElderMate is approved by Apple and Google (estimated Q3 2026), we will email you a promo code. Redeem it in the App Store or Google Play to download and unlock your Premium access.

Contact us at support@eldermate.com. We can resend your code or manually mark your account as a backer.

We plan to release the first beta version in Q2 2026 to backers, with official launch on App Store and Google Play in Q3 2026.

Free: Basic manual data sync, 1 family member, basic alerts. Premium: Auto-sync (Apple Health/Google Fit), up to 5 elders, task delegation, voice messaging, PDF reports, and priority support.

Yes, after your first year you will have the option to renew at a special “Founder’s Discount” rate (50% off standard price). Lifetime backers never pay again.

The regular price will be $9.99/month or $59.99/year. Backers lock in savings of up to 70% or lifetime access.

Yes. All data is encrypted in transit and at rest. We use industry-standard security practices and will never sell your data.

We promise at least 6 months’ advance notice and full data export capability. Your family’s data belongs to your family.

We follow best practices for privacy and security. While we are not a medical provider, we design our systems to meet high standards of data protection.

No. ElderMate works with Apple Health and Google Fit, so it automatically syncs data from devices you may already own (Apple Watch, Fitbit, Bluetooth blood pressure monitors).

Yes. ElderMate supports both iOS and Android.

We plan to develop an SOS button as a stretch goal if the campaign reaches certain funding levels. Backers will get priority access. The app-based SOS feature (slide to alert the whole family) is included for all users.

The Honor Wall is a webpage listing the names of all backers who chose to be publicly recognized. Higher tiers appear in special sections with unique badges.

Digital badges are icons displayed on your Honor Wall entry and (in the future) in your app profile to show your support level. They are purely cosmetic and a token of appreciation.

Every quarter, we’ll email you a private poll with several feature ideas. You cast one vote per poll. The most popular features will be prioritized for development.

Yes. At launch, we will support English and Simplified Chinese. We plan to add more languages based on our community’s feedback.

Per Indiegogo’s policy, you can request a refund at any time before the campaign ends. After that, funds are locked for development. If you encounter issues after delivery, contact us and we’ll work with you to resolve them.

Email us at support@eldermate.com. We’ll respond within 48 hours.

No. ElderMate is brought to you by the same team behind the sodium-ion flashlight project — a campaign that successfully raised a significant amount on Kickstarter and fulfilled all rewards via Indiegogo InDemand. We’ve done this before, and we know what it takes to deliver.