ElderMate User Guide
Welcome to the sanctuary of remote care. This guide will help you set up and master ElderMate to ensure your loved ones are safe and connected, every single day.
Quick Start
Installation
Download the APK via the official link on our homepage or get the TestFlight invitation for the iOS beta version. Simply scan the QR code to begin.
Onboarding & Role Selection
Senior Role
Optimized for elderly users with large fonts, SOS slider, and automated health monitoring.
Family Role
Designed for caregivers with a live dashboard, task collaboration, and clinical reports.
Guide for Seniors
Minimalist Home
Everything you need is available at a glance. Real-time display of heart rate, BP, SpO2, glucose, and steps. A green dot at the top indicates you are online and synced with your family.
Emergency SOS
"Slide the red-and-white bar to the right in case of emergency."
A high-priority alert will be sent instantly to all family members across all devices.
Proactive Reminders
Full-screen reminders for medication or vital checks will appear automatically. Simply tap "Done" to let your family know you've completed the task.
Guide for Caregivers
Live Dashboard
Cards display the latest metric values with recency labels like "1h ago" or "Just now" to tell you exactly how fresh the data is.
Sync Stale Protection
A yellow warning banner appears if the elderly person's device hasn't synced in 24 hours. This adds an extra layer of safety for remote monitoring.
Care Coordination
Task Assignment
Tap the "Collaboration" tab to assign tasks like "Buy medicine" to yourself or the senior.
Clinical Reports
Tap "Clinical Report" to see historical health trends and share PDF summaries with healthcare providers.
Settings & Privacy
Manage Multiple Elders
Tap names in the top "Pill list" to switch between multiple monitored seniors. Tap the `+` button in the list to register another elder.
Bilingual Support
ElderMate supports both Simplified Chinese (ZH) and English (EN). You can switch between languages in the Settings menu at any time.
Common Questions
Why are values showing "--"?
This usually means no hardware is connected or no measurement has been taken yet. Try taking a measurement from the senior's device.
What if SOS is accidentally triggered?
Inform your Care Circle via voice or phone immediately. The slider design is specifically optimized to prevent accidental triggers.
Is my data secure?
Yes, we use bank-grade encryption for all health data transmission and storage in certified encrypted clusters.